Whether you need help choosing a CWWK product, checking an order, resolving a technical issue or requesting after-sales support, our team is ready to assist. Select the appropriate support channel for personal customers or business and project inquiries to receive a more efficient response.
Contact Us
Need help choosing a CWWK product, checking an order, resolving a technical issue, or requesting after-sales support? Contact the appropriate CWWK team below and include the relevant product and order information so we can assist you more efficiently.
Personal Customer Sales & Support
For individual customers, our consumer support team handles product recommendations, compatibility questions, website orders, shipping updates, technical troubleshooting, returns, replacements, and warranty inquiries.
Email: sales@cwwkpc.com
Response Time: Typically within 1–2 business days
For order or after-sales support, please include your order number, product model, purchase channel, and a clear description of the issue.
Business Sales & Support
For companies, system integrators, distributors, and project buyers, our business team provides bulk pricing, product configuration, OEM/ODM customization, project technical support, order assistance, and enterprise after-sales service.
Email: info@cwwkipc.com
WhatsApp / Tel: +86 173 0262 5118
When requesting a quotation, please include the required product type, configuration, quantity, application, and delivery destination.
For Faster Technical & Warranty Support
To help us identify and resolve your issue, please provide:
- Your complete order number or order screenshot
- The exact CWWK product model
- CPU, memory, and storage configuration
- Operating system and version
- A clear description of the problem
- Relevant photos, videos, or error messages
- Troubleshooting steps already attempted
For products purchased through Amazon, AliExpress, or another marketplace, please also provide the exact seller name and product listing link.
Before You Contact Us
You may find a quick answer on our FAQ page, including information about shipping, returns, product compatibility, warranty service, and technical specifications.
Please avoid sending the same request multiple times. When adding new information, reply to the original email thread so our team can continue reviewing the same case.